Alliance Medical
Chief Operating Officer
Voyage Care
The Client
The Position
Interim Quality Director
Introduction
Voyage Care is a sector leading provider, with over 30 years’ experience of specialist care and support. They have over 10,000 staff and over 600 sites and are backed by Wren House (private equity).
They support over 3,500 people with learning disabilities, autism, brain injuries and other complex needs across the UK. Their commitment to quality is demonstrated by their sector-leading quality ratings. In England, 93% of registered locations are rated as Good or Outstanding by the Care Quality Commission. 100% of Scottish and Welsh registered locations are rated as compliant by the Care Inspectorate and Care Inspectorate Wales.
01
The context
Due to changes in the executive team, Voyage Care called on Rinnova to support with an interim appointment, while they recruited a substantive Quality Director.
02
The solution
We presented candidates with demonstrated experience in:
- Social care operations at scale, including complex care
- Experience overseeing a quality platform within health or social care
- Demonstrable experience using technologies to enhance services and patient outcomes
Candidates were introduced within 72 hours. Voyage Care hired an interim candidate that went on to deliver further value in new areas, even after the substantive Quality Director was hired.
03
The impact
- Successful line management of a large and capable quality team.
- Progression of their digital strategy though operational and quality insight.
- Seamless transition from an immediate gap in the executive, to appointing a substantive member of the team.
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